Character Migration (Server Transfer)
📢 Apply for Character Migration (server transfer) at Support. Before you apply, finish all of the conditions and clean-up below. If anything is missing, the migration cannot proceed.
1. Who can apply
- Your account must be linked (guest accounts cannot apply). → How to link your account
- Buy Character Migration in the shop and open the package so the ticket is in your inventory.
- Only one character of the account is moved.
- You can move to a newly opened server one month after it opens.
- Accounts with a migration restriction cannot apply.
2. Clean up in the game before applying
- Leave your guild
- Trade: cancel your listed items and collect unsettled items
- Mailbox: empty both the character mailbox and the account mailbox
- Cancel dispatch missions: items in a running dispatch can be lost during the migration and will not be restored.
- Account storage: move the items you need to your inventory (account storage is not moved)
3. What does not move
- Ranking records on the previous server
- Friends list
- Pet race data
- Account storage (gold carats spent on extra storage slots are not returned)
- If you have two or more characters, the remaining characters keep using the account storage. Even with only one character, the storage stays on your linked account.
- After the migration, all of that character's data on the previous server is deleted.
4. How to apply
- Finish all of the conditions and clean-up above.
- In Support, choose Server transfer and write the character name to move and the server to move to.
- We check the account link, the ticket, and restrictions right away, and the team tells you the schedule in a reply and by in-game mail.
5. Please note
- While it is processed, no character of that account on the previous server or the new server can log in.
- Do not change the character name after applying. If the name changes, the migration cannot proceed.
- If a migration was done with a wrong character name or server that you entered, it cannot be reversed or refunded. Please check once more before applying.
- To cancel, leave a message in the same ticket before it is processed.